Refunds for customers crammed by TMobile
FEDERAL TRADE COMMISSION CONSUMER INFORMATION
Refunds for customers crammed by T Mobile
December 19, 2014 by Cristina Miranda
Consumer Education Specialist, FTC
Some current and former T-Mobile customers are about to get their money back.
As part of a $90 million dollar proposed settlement, T-Mobile is refunding customers who were unfairly billed thirdparty charges by the company.
According to the FTC, T-Mobile charged customers not only for regular phone services, but also for content provided by other companies. Some charges from other companies were sneaked on to customer’s monthly bills, and included charges for monthly subscriptions for ringtones, wallpaper, horoscope texts, flirting tips, and celebrity gossip that consumers never knew about, or agreed to pay for.
TMobile has been contacting all of its current and former crammed customers to let them know about the refund program and claims process. Customers can get more information about TMobile’s refund program at www.tmobilerefund.com.
Your best defense against paying phone charges you never knew about or said yes to? Read your mobile phone bill each month – line by line, and page by page. It can save you lots of money. And if you suspect you’ve been crammed, contact your phone carrier about the charges, and file a complaint online with the FTC.